Coming from a background of running transport & fulfilment businesses since his early 20's – Mark's primary objective was to ensure his skills complimented those of Rob's.
One of the first things Mark wanted to introduce to add to the packaging knowledge was the logical addition of promoting fulfilment as a core in-house service. The two go hand in hand.
In the first year, Complete picked up the rather significant account of Vodafone (they couldn't quite believe it either) . Fast forward three years and Complete now had a new warehouse, more staff – and a solid credibility to deliver on time for one of the industry's more demanding companies! Many years on hundreds of businesses have trusted their fulfilment needs to Complete based on this strong reputation.
Nearly 20 years on Mark still has the same energy and enthusiasm as he did then.
With an extensive sales career prior to forming Complete, Rob has always been a customer focused person with a very strong track record.
He loves the challenge of ensuring each and every customer receives the most creative, and fit for purposes packaging for their particular needs - however big or small the project.
When creating the business the mantra was always to listen, absorb and then make sure the customer always gets more than they would expect.
After close to 20 years it would seem the basic principal was a good one.